Jordan is a very good 911 operator, until she gets a call from a teen girl reporting a prowler. Jordan makes a small error of judgment, and the girl ends up killed. Six months later, a shaken Jordan is working away from the phones, teaching trainees the ropes. But when a call from a frantic kidnapped girl, Casey, comes in, Jordan overcomes her fear and takes over. She uses all her skills and training to try to find Casey -- who's locked in the trunk of a car -- before it's too late. But, to Jordan's horror, she eventually realizes that the kidnapper is the same man who killed the other girl.
Did you know?
Halle Berry visited a call center and hung out with 911 operators to prepare for her role. She found their job to be very emotionally taxing. Read More